FAQ's

We go to great efforts to ensure we have the widest possible selection of cars available in the UK, with over 30 manufacturers featured at any one time. Our buyers work tirelessly so that we have every conceivable type of model in stock, ensuring you always get to drive the best cars at the best prices.

Our network of expert buyers, combined with our ability to buy in bulk, enables V12 to purchase cars at extremely competitive prices, savings which we pass on directly to our customers.

V12 carries out an HPI Check on every vehicle prior to going on sale to ensure that a car has no outstanding finance, has not been reported stolen and has not been written off by an insurance company.

All our cars are independently inspected and certified by one of the biggest motoring organisations in the UK, the AA. This is done by a comprehensive 128-point check on each and every car, which is then driven by the AA for at least 5 miles and any work identified is carried out by our trained technicians.

We offer test drives seven days a week on all vehicles on display. Simply ask a member of the team arrange one for you. Just remember to bring your driving licence along when you take the test drive for identification purposes.

Unlike some dealerships, we are happy to accept all types of part-exchanges. Our staff use an in-house valuation system based on data from a cross-section of industry sources to value your car in seconds. The only information you will need to provide is your registration number and current mileage.

A small refundable deposit is required to secure the vehicle you are interested in.

Proof of identity: Driving Licence or Passport

If paying in full:

To ensure that you are able to collect your car as smoothly as possible the V12 preferred payment process is that faster payment to our bank account is made 24 hours prior to your collection slot. The payment reference should be reg number. It is also possible to pay by debit or credit card on site at the point of collection.

If you are financing your vehicle (Hire Purchase or Personal Contract Purchase):

• Driving licence
• If you are part exchanging a vehicle:
• V5/Log Book
• M.O.T
• Service History
• Spare Keys

If your V5 registration document/certificate (or the new keeper supplement) has been lost, stolen or destroyed, you will need to purchase a replacement from DVLA at a cost of £25. You can either complete a Vehicle Registration Certificate V5C Application Form (V62). The V62 Form is available from Post Office branches or can be downloaded by visiting this link:

Click here for more information

If you have already registered as the vehicle keeper on the DVLA computer and there are no changes to your personal or vehicle details, you can apply for a duplicate by calling 0300 790 6802 using a debit/credit card for payment.

Yes, we will be able to tax your new vehicle on-line for you using the V5C/2 (New Keeper Slip) and payment will be made direct to DVLA online using a debit/credit card.

When handing over your part exchange V5c, you must ensure you remove Section 9 (Transfer to Trade), sign, complete and return this section to DVLA. This is the Registered Keepers responsibility. The DVLA will write to you within 30 days to conform you have been removed from the vehicle record.

Your V5 can take 4 – 6 weeks to be processed by the DVLA.

All vehicles come with a minimum 6 months MOT. The Sales or Handover advisor will confirm the date the next MOT is due, you can also check on www.gov.uk/get-vehicle-information-from-dvla.

Some vehicles may still be under the manufacturer’s warranty, in which case the remaining term will be transferred to you. Our optional Peace of Mind Pack includes a 3-month Silver Warranty provided by Warranties2000, alongside AA Breakdown Cover, HPI certificate, valet, and a £250 loyalty voucher. We also offer Extended Warranties.

This is vehicle/manufacturer dependant. This information can be found from within your service book or on the Service Interval Display from within the car.

Just ask one of the V12 sales team for a bespoke quotation, and if you are happy, they will complete the application with you – either onsite or over the telephone.

We will require the following information at the point of application:

• Employment Details
• 3 Years Address History
• Bank Account Details

You may not need to pay a deposit when financing the cost of your new car from V12 (subject to your proposal being accepted by one of our finance providers).

The decision is normally instant once the proposal has been received by one of V12’s finance partners.

You can settle your account at any time on both Hire Purchase (HP) and Personal Contract Purchase (PCP) agreements.

If you miss a finance payment for whatever reason, we would recommend that you contact your finance provider immediately to discuss in more detail.

We can apply to the DVLA on your behalf a retention of a private registration (7am – 7pm only) with a fee payable of £80.00 online by debit/credit card, as long as you have a valid V5 certificate in your name. We cannot process a transfer of a private plate straight onto your new vehicle as it has to have you as the registered keeper on the V5 certificate. Once you receive the retention certificate for your private registration and the new V5 certificate in your name for your new vehicle, then you can apply online to DVLA to transfer it onto your new vehicle at https://www.personalisedvehicleregistration.service.gov.uk/assign/vehicle-lookup. PLEASE NOTE: Do not fill out the yellow slip to reclaim RFL and notify a change of keeper until the transfer is completed and you receive the V5 certificate with the original dated registration showing. (If you send the yellow slip off before the transfer is completed you will lose the right to the registration as the vehicle has to be showing with valid RFL and MOT to process a transfer of registration).

PLEASE NOTE: V12 does charge a holding fee of £100.00 which will be refunded to the customer once we receive the dated V5 registration certificate back within two weeks.

V12 can take care of any Cherished Transfer or Retention requests on your behalf. This process normally takes two weeks to complete unless it’s a transaction that can be updated automatically online. Your sales person will advise you accordingly.

We will take a £100 deposit for the return of your part exchange V5C which you will receive from the DVLA upon completion of the transfer along with the V5C for your new vehicle. Please note that once the transfer is complete it is your responsibility to inform the DVLA you are no longer the keeper of any vehicles part exchanged with us. You do this by signing and sending off the yellow slip (section 9) of the V5C to the DVLA.

All vehicles come with one key unless stated by the sales person or handover department, and recorded on your handover document.

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